I just concluded a 11 days 10 nights Himachal with Punjab add on tour yesterday. Great experience. No complaints about Bharatbooking. Itinerary was meticulous. Some notes which need to be taken care. I can't make you directly responsible for this but since you are the tour operators you need to enhance your knowledge. Firstly for long tours make sure to provide good driver which in my case was troublesome. A driver is the caretaker of the client during the tour.